Help Center
Find answers to common questions and get support
Getting Started
Learn the basics of PulzEcho
Platforms
Connect social media accounts
Analytics
Understand your data
Billing
Manage your subscription
Frequently Asked Questions
How do I connect my social media accounts?
To connect your social media accounts, go to your profile page and click "Connect Platforms". You'll be redirected to each platform's authorization page where you can grant PulzEcho permission to access your data.
What data does PulzEcho collect?
PulzEcho only collects public data from your connected platforms, including follower counts, engagement metrics, and post analytics. We never access private messages or personal information.
How is my influence score calculated?
Our proprietary algorithm considers multiple factors including follower count, engagement rate, content quality, and platform diversity to calculate your influence score.
Can I export my data?
Yes! You can export your analytics data in CSV or JSON format from the analytics dashboard. This includes all your metrics, posts, and engagement data.
Is my data secure?
Absolutely. We use industry-standard encryption to protect your data both in transit and at rest. We're also SOC 2 compliant and regularly audit our security practices.
How often is my data updated?
Data is updated in real-time for most platforms. Some platforms may have rate limits that cause slight delays, but we typically refresh data every few hours.
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